Technical Support: DoorKing Will No Longer Offer Support for Communication Failures Between a PC Modem and the DKS Entry System
Automated gate technologies continually evolve, and telephone entry systems and access controls are no exception. For aspects of automated gate technology that are dependent on third party services, such as internet or tel-com service providers, it is sometimes necessary to troubleshoot faulty connections between the gate and the programming modem. However, this can be a difficult task given the number of factors that can influence the connection which may be out of the control of the product manufacturer. Just this year, Doorking, one of the major suppliers of telephone entry systems and access controls, announced that they would no longer troubleshoot the connection between entry systems and personal computers [access full article here]. If you are considering automatic gate telephone entry systems installation service & repair in Mira Loma, trust in the reliable services of a professional automated gate installation company to offer you support and expertise whenever needed.
DoorKing’s decision is an outgrowth of increasing amounts of time spent troubleshooting the connection between entry systems and phones. Modem-to-modem performance is affected by a number of factors, including the type of telephone service at the programming PC, brand and model of PC, the operating system in use, how the modem is connected to the PC, brand of modem, among others. Additionally, changes to tel-com service provider systems may also affect existing connections, factors beyond the control of major manufacturers such as DoorKing.
Despite this announcement, DoorKing will not leave you without resources, and recommends the IM Server Modem, a connection alternative for programming DoorKing telephone entry systems. The IM Server Modem will make a reliable connection between your entry system and programming PC – all that you will need to make the system work is a good internet connection.
Call Automated Gate Services, Inc. at (888)428-3711, for your automatic gate telephone entry systems installation service & repair in Mira Loma. Not only do we stay abreast of industry changes and news, we will also help you navigate all aspects of your automated gate telephone entry system, and our technicians will be happy to help you troubleshoot to keep your gate in working order.
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